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My Resume, Skills & More

Here, you'll find a detailed look at my resume, outlining my professional experience, skills, accomplishments, and my recent certifications. If you have an open position, let's see if it could be a good match for both of us.

Explore My Projects Showcase

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Whether you're a recruiter with a job opportunity, a colleague looking to network, or a reader with questions, this is the place to get in touch with me directly. Send a message, an email, or connect with me on LinkedIn. The choice is all yours.

Take a deep dive into some of my previous and current work, showcasing my ability to architect intelligent digital solutions and automate complex data workflows. Click here to see the technical challenges I’ve tackled, the solutions, and the results.

Who Am I?

You could say that I am someone who has always been fueled by a few lifelong passions, my love for German Shepherds, a fascination with cars, an appreciation for nature, a deep passion for technology, and, a relentless obsession with improving myself.

Providing a career journey that has been diverse, spanning multiple industries, from working on cars, to sales, and technology. This gives me a unique perspective on people's problems, enabling me to quickly adapt to new challenges and create solutions.

Over the years this has allowed me to gain experience across:

• Process Improvement & Automation: Some years ago now I discovered a passion for developing complex, cross-platform automations using tools like Power Automate and Zapier. My goal is always simple: simplify data management, eliminate repetitive, tedious tasks, and deliver genuine efficiency improvements for both teams and the bottom line.

• Communication & Problem Solving: With over 8 years in high-touch roles (Sales, Finance, and Marketing), I’ve learned how to proactively solve problems by anticipating user and business needs. This focus ensures every interaction is seamless and successful.

• Website Design & Lead Generation: I have a strong background in designing, building, and optimizing websites, including company websites, employee portals, membership platforms, checkout pages, blogs, E-commerce stores, compelling landing pages and more. Providing me an insight into, crafting engaging sales copy, page design, offer creation, and how to use A/B testing to optimize every element for the highest possible conversion rates.

• Digital Marketing & CRM Optimization: My experience includes managing robust multi-channel advertising campaigns (Google, YouTube, and Facebook) with monthly budgets exceeding $20,000. Allowing me to design and test 100s of advertisements, create graphics & videos, grow email lists, and gain a deep understanding of how advertisers find their target audience.

• System Administration & Technical Support: Utilizing my communication skills I have a history of breaking down complex topics into understandable actions allowing me to provide straightforward technical support and system administration for both in-office and remote staff. This includes managing groups and policies with Microsoft 365/Microsoft Entra, managing the VoIP phone systems, provisioning user accounts, and troubleshooting hardware and network issues.

Let's get to know each other. Discover where I've been and what is next.

My career has always been centered on a knack for building efficient systems, embracing new technology, solving complex problems, and, of course, automating the boring stuff.

Beginning in August 2024, I stepped away from full-time work to manage family matters and provide care for my senior German Shepherd, which I owned for over ten years. I am now returning to the workforce with a significantly expanded technical knowledge and desire to advance my career.

Since I don't like sitting around and am always driven to learn new things, I used this career break to significantly enhance my technical foundation including:

• Networking Fundamentals: I’ve been actively deepening my knowledge of core networking concepts (TCP/IP, LAN/WAN, Configuration, Routing, Security) and gaining hands-on configuration experience using Cisco Packet Tracer.

• Emerging Technologies & Generative AI: Through recent projects, I gained practical experience in applying Generative AI, focusing on advanced prompt engineering and auditing model outputs for accuracy, efficiency, and real-world integration possibilities.

• Website & Content Creation: I designed, built, and now maintain two live websites to demonstrate my skills. This includes my professional hub (the site you are on now) and PacketMinded.com, where I create training content across technical topics to help others learn and solidify my own understanding.

My current focus is to build new industry connections, fully return to the workforce, utilize my passion for efficiency and problem-solving in a new role, and to keep advancing my career. Who knows what the future may hold, stay tuned.

Do you still have questions? I'm just a message away.

My Current Focus

Projects Showcase

Explore some of my previous and current projects to see what I created and how they solved specific problems.

Project: Automotive Refinance Digital Transformation & Workflow Automations

Summary: Built a centralized digital ecosystem for an automotive refinance company to replace paper-based processes. This solution integrated SharePoint, Power Automate, and Microsoft Forms to streamline sales-to-funding workflows and provide real-time reporting for management.

Project: Automated Monthly Performance Reports & Lender Analytics

Summary: Developed a “zero-touch” business intelligence tool that automates the extraction, transformation, and delivery of monthly sales data. Utilizing multiple tools, the system generates dynamic lender-specific summaries and month-stamped Excel audits, saving significant administrative hours and streamlining executive decision-making.

Project: PacketMinded.com an IT Education & Technical Resource Hub

Summary: Developed and still manage a digital education and resource hub dedicated to demystifying technology for both IT professionals and non-technical individuals. I serve as the sole site administrator and technical writer, producing deep-dive walkthroughs, troubleshooting guides, and industry insights designed to help IT professionals and non-technical users alike solve real-world problems.

Professional Accomplishments, Skills, Certifications, & Resume

Professional Summary

Highly motivated CompTIA A+ certified professional with over 8 years of customer-facing support experience. Proven ability to bridge customer needs with technical solutions, specializing in troubleshooting, system optimization, and process automation. Possess strong practical knowledge of LAN/WAN, system administration, and user account management, actively seeking to leverage exceptional service and technical aptitude in a challenging IT role.

Relevant Skills and Accomplishments

Systems Administration and Networking

• System Administration: Managed comprehensive user lifecycles and security policy enforcement within Microsoft environments, including the optimization of internal systems and core infrastructure to maximize operational efficiency.

• Technical Support & Troubleshooting: Expert in hardware/software support for Windows and macOS environments. Proficient in OS configuration, image deployment, and utilizing ITSM tools like ServiceNow and Jira.

• Networking: Deep understanding of the OSI Model, TCP/IP, DNS, DHCP, and enterprise LAN/WAN networking, with practical experience in routing and VPN connectivity troubleshooting.

Communication and Team Training

Process Automation and Digital Solutions

• Workflow Optimization: Independently engineered SharePoint ecosystems and Power Automate workflows, reducing manual data entry, cutting the sales department's error rates by 12%, and improving department-wide operational speed.

• Automation & AI: Proficient in using Python for task automation and scripting, with extensive experience building complex, multi-step workflows in Zapier and Power Automate. Leverage years of freelance experience utilizing Generative AI and Prompt Engineering to accelerate operational tasks and produce high-quality, accurate outputs.

• Web Development: Design and maintain live technical websites (e.g., PacketMinded.com, TravsTechSite.com). Experienced in managing web hosting environments, WordPress CMS, plugin integration, and site security.

• System & Strategy Redesign: Led a full-scale digital systems and marketing overhaul, achieving a 57% increase in lead generation compared to previous canvassing methods, through launching targeted digital ads, landing pages, and setting up automated follow-up sequences.

• User-Centric Communication: Adept at simplifying complex information and technical processes for non-technical audiences, by utilizing an extensive background in customer support and sales roles, ensuring clarity and user confidence without using intimidating industry jargon.

• Documentation & Knowledge Management: Experienced in authoring clear technical documentation, Standard Operating Procedures (SOPs), and searchable FAQs. These resources directly improve team consistency, accelerate software adoption, and reduce repetitive support tickets.

• Mentorship & Team Training: Led individual and team training sessions on new software deployments, system updates, internal workflows, and improving customer communication, reducing downtime, and enhancing team proficiency with digital tools.

Skills Snapshot

• Systems: Windows, macOS, Linux, Microsoft 365, Active Directory/Entra, SharePoint, WordPress, ServiceNow, Jira, Azure, AWS, Cisco, Meraki

• Networking: LAN/WAN, TCP/IP, DNS, DHCP, VPN, IPv4, Subnetting

• Automation & AI: Python, Power Automate, Zapier, Prompt Engineering, AI Agents

• Soft Skills: Analytical Problem-Solving, Technical Writing, Team Leadership, Excellent Communication, Active Listening, Adaptability, Detail-Oriented

Skills Highlights

Systems Analysis & Automation

My obsession with problem-solving has driven me to analyze and improve systems across various roles. I have a proven ability to build automations with tools like Power Automate and Zapier to optimize processes and increase efficiency.

Project Management & Leadership

I have extensive experience leading teams and driving projects from a business and technical perspective. This background has given me the strategic vision to manage projects, understand user needs, and ensure successful outcomes.

Technical & User Support

My foundation in customer service, combined with hands-on experience from freelance projects, has given me a deep understanding of user needs. I excel at troubleshooting issues, managing tickets in systems like ServiceNow, and communicating technical solutions in an easy-to-understand way.

Network Engineering

I've strategically built a robust understanding of core networking concepts while preparing for my CCNA certification. This includes practical experience with configuring networks in simulators like Cisco Packet Tracer and a solid grasp of routing, security, and IP connectivity.

Professional Experience

Explore my most recent professional experience and roles.

Customer Experience Consultant

• Employer: CarMax

• Timeframe: January 2024 - July 2024

IT Specialist

• Employer: Lending Arts

• Timeframe: January 2021 - December 2023

Freelance Projects & Independent Study

• Employer: Self-Employed & Career Break

• Timeframe: August 2024 – Present

• Employer: GCC

• Timeframe: June 2019 - January 2021

System Administrator & Marketing Director

Certifications

Over the years, I've obtained many certifications in multiple industries, ranging from installing car audio to copywriting and marketing, and now IT.

Below are a few of those certifications, with more coming soon.

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